Patient Billing

Pay by Phone

1.877.443.5227, option 1

Pay Your Bill Online

Submitting payment online is easy with our secure e-Bill portal.

Pay by Mail

You may send payment to:
True Health Diagnostics LLC
P.O. Box 205401
Dallas, TX 75320-5401

Our Billing Policy

Medicare / Medicaid:

The cost of services performed by True Health Diagnostics LLC is routinely paid at 100% of the Medicare allowable amount under current Medicare coverage guidelines. Under Medicaid coverage, patient responsibility is typically minimal or nonexistent depending on the individual state coverage guidelines where True Health is obligated under state law to bill patients.

All Other Federally Funded Health Insurance Plans:

  • All other federally funded health insurance plans require True Health to bill patient responsibility. In addition to Medicare and Medicaid, according to 42 U.S.C. 14402 (d), some of the more commonly seen federally funded health care programs include:
    • Federal Employees Health Benefits Program, Tricare/Champus, ChampVA, Public Health Services, Federally Funded BlueCross/BlueShield, Indian Health Care, Peace Corp volunteers, and Veterans Administration medical care.
  • True Health will accept the “allowable” amount as reflected on the Explanation of Benefits on the patient’s federally funded insurance plan for each diagnostic test. This may not be the amount paid to True Health, as health insurance plans vary in benefit design.
  • If the patient’s federally funded health insurance plan does not provide coverage for a specific test, True Health assumes the monetary risk for that test. Therefore, the patient will not be responsible for the non-covered tests.

IMPORTANT: If your insurance company processes a claim for True Health Diagnostics services and sends a check directly to you:

  • Sign the back of the check and write “Pay to the Order of True Health Diagnostics LLC.” Then mail to the address below.
  • In the event you have deposited or cashed the check, call 1.888.551.8167 and pay by credit card, or mail a personal check made out to “True Health Diagnostics LLC” to the address below.
  • Please include a copy of your Explanation of Benefits so that appropriate discounts may be applied to your account.

Financial Hardship

True Health understands that medical expenses can place great strain on patients. We believe that a patient’s physical health should not be dependent on his or her financial situation.

If you believe you may be eligible for True Health’s Financial Hardship program, please review and complete our Financial Hardship Application.

Payment Plans

True Health offers multiple payment plan options for patients. To learn more, contact us at 1.877.443.5227, option 1.