Discrimination is Against the Law

True Health Group LLC, True Health Diagnostics LLC, Outreach Management Solutions LLC dba True Health Outreach, and Health Core Financial LLC dba True Health Financial (collectively, “True Health”) comply with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. True Health does not exclude people or treat them differently because of race, color, national origin, age, disability or sex.

True Health:

  • Provides free aids and services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Provides free language services to people whose primary language is not English, such as:
    • Qualified interpreters
    • Information written in other languages

If you need these services, contact Elizabeth P. Tillson, Sr. Human Resources Manager Telephone 804-343-2718 ltillson@truehealthdiag.com .

If you believe that True Health has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sec, you can file a grievance with Jennifer Lee, Human Resources Manager, True Health Diagnostics LLC, 737 N. 5th Street Suite 103, Richmond, VA 23219, Telephone (804)343-2718, Fax (888)578-3493, jlee@truehealthdiag.com . You can file a grievance in person or by mail, fax or email. If you need help filing a grievance, Jennifer Lee, Human Resource Manager is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services

200 Independence Avenue, SW

Room 509F, HHH Building

Washington, D.C. 20201

1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at https://www.hhs.gov/ocr/complaints/index.html