Quality Coordinator

About True Health

True Health Diagnostics is a health services company providing innovative clinical services and diagnostic information to help people live longer, healthier lives. The company specializes in earlier-stage prevention and diagnosis of chronic disease, including cardiovascular, diabetes, cancer, genetic disorders and a range of metabolic conditions. True Health is a trusted partner of medical professionals because we help them obtain accurate and necessary diagnoses that can improve patient care. True Health is headquartered in Frisco, Texas, with operations across the country.

Position Overview:

The Quality Coordinator works with True Health’s Phlebotomy management team to implement and maintain quality systems and procedures within the Phlebotomy department. In this role you will ensure standards are followed, partake in document management and SOP adherence as well as ensure that the department is prepared for internal and external audits. The Quality Coordinator will be responsible for performing quality checks of various department functions and assist with continual process improvement by ensuring Standard Operating Procedures (SOPs) throughout the department are followed. The Quality Coordinator will serve in an administrative role to help to achieve departmental goals. The position requires and individual who is proactive, detailed orientated, can think critically and functions well in a fast paced environment. Problem solving ability is key in this role.

Essential Functions

  • Ensure department compliance with SOPS
  • Coordinate the creation and maintenance of records
  • Organizes documents, files, and team logistics
  • Track required metrics for the department
  • Ensure all Phlebotomy personnel complete competencies
  • Oversee accuracy of information in (customer relations management system (CRM)
  • Oversee return of equipment for terminated employees
  • Ensure completion and track account onboarding paperwork
  • Implement and maintain Electronic filing system
  • Oversee compliance to new policies, including ensuring required paperwork is signed and tracked
  • Responsible for oversite of Field Operations mailbox including timely responses to action items
  • Serve as liaison between True Health’s Phlebotomy and Recruiting departments
  • Administrative support for the hiring and onboarding process for new In Office Phlebotomists
  • Implement and manage program in which current IOPs are used for mobile assignments when needed
  • Accurate and timely data entry
  • Communicate critical information accurately and timely in support of department goals
  • Assist with mobile phlebotomy requests
  • Provide support prior and during internal and external regulated quality management system audits on an as needed basis
  • Prepare agenda for department meeting, take notes at meetings and distribute minutes after meeting.
  • Perform other duties as assigned

Required Knowledge, Skills, Abilities

  • Bachelors degree preferred, associated required
  • 3-5 years of administrative experience in a fast pasted environment
  • Basic knowledge of phlebotomy, HIPAA, lab operations is preferred but not required
  • Strong writing and communication skills
  • Strong organizational, analytical, and problem solving skills
  • Effective time management
  • Strong knowledge of advanced functions is Word and Excel

Work Environment:

OSHA RISK FACTOR CATEGORY 1. The employee is regularly required to talk or hear. The employee frequently is required to stand, walk; sit; and use hands to finger, handle, or feel, and work with a computer. The employee is occasionally required to reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and smell. The employee must occasionally lift up to 50 pounds and/or carry objects weighing up to 25 pounds. The employee is required to perform repetitive motions, including reaching above the head, and typing. Specific vision abilities required by this job include peripheral vision, depth perception, and ability to adjust focus. Color-blindness testing is required for those with job-specific duties requiring color discrimination.

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