Frequently Asked Questions

General FAQs

Health FAQs

General FAQs

Requesting Lab Tests

Q: What tests do you offer?

A: We offer a broad range of testing, including autoimmune, diabetes, cardiovascular, genetic, men’s & women’s health, and more.

Q: Can I request my own laboratory tests?

A: Due to state laws, individuals in most states cannot order our testing for themselves. If you are interested in having a specific laboratory test performed, please ask your clinician if the test is right for you. It may be helpful for your clinician to view information about our testing. Bring a printed copy of a brochure or a page from our website where you learned about the test.

Blood Draws

Q: Where can I get my blood drawn?

A: View our draw sites at this link.

Q: How do I prepare for my blood draw?

A: Drink plenty of water. Avoid eating or drinking anything but water for 8 hours before your blood draw, unless directed otherwise by your clinician. Take your regular medications as scheduled with water. If you are taking insulin or other medications that may affect your blood glucose levels, consult with your physician before fasting. If you will be providing a urine sample, come prepared to do so.


Q: How can I access my lab report/results?

A: Log onto the Portal to view current and past lab reports or contact your clinician.

Q: What does my lab report mean? Who can I talk to about my lab results?

A: Schedule time with your clinician to discuss your results. You may also join our health management program. Our on-staff health experts can help you understand your results, then help you build a plan of action to improve your health.

Q: How do I join True Health’s health management program?

A: Give us a call at 1-877-443-5227 or schedule an appointment online on the True Health Portal.

Q: How long does a health management session last?

A: Your initial call will take approximately 30 to 45 minutes. Follow-up calls take just 15 to 25 minutes.

Lab Test Results

Q: How long does it take to receive test results?

A: Depending on the test performed, most results are ready within five to seven business days of receiving your blood sample. True Health will send your results directly to your clinician.

Q: Can I receive a copy of my test results?

A: To view your results online, log onto the Portal or ask your clinician to give you a copy of your report.

Q: I believe my results may be wrong. Can you do a retest?

A: Please discuss your test results with your clinician. Testing must be ordered by a licensed clinician.

Q: Can I cancel my own order for testing?

A: Yes, if the test has not yet been completed and the results have not yet been reported to your clinician. Please give us a call at 1-877-443-5227 to cancel your testing. In addition, please notify your clinician’s office.

Q: How long will you keep my test results on record?

A: True Health will permanently keep your results saved in our private, protected system so that you will be able to access them in the future.


Q: What is True Health’s billing policy?

A: Please visit Patient Billing to learn more about our policy.

Q: What are my payment options?

A: You may pay online, by phone, or mail.  You may pay also by check or card (VISA, MasterCard, or Discover).

Q: How do I pay my bill?

A: Call 877-443-5227 option (1) or pay online now. You may also pay by mail or phone. Learn more.

Q: What insurances do you accept?

A: While True Health accepts all insurances, insurance coverage may vary depending on your carrier and health plan. Click here to view a list of plans that allow in-network coverage for True Health laboratory services. Please call your insurance provider for the most up-to-date information.

Health FAQs

Cardiovascular Disease

Q: What is cardiovascular disease (CVD)?

A: Cardiovascular disease (CVD) is a term that describes many conditions of the heart and blood vessels. Typically, CVD involves high blood pressure and hardening of the arteries. Plaque causes the arteries to narrow, reducing blood flow and raising the risk of blood clotting. A clot can further reduce or stop blood flow and cause heart attack, stroke, pulmonary embolism, or other dangerous health conditions. Fortunately, with lifestyle changes you can reduce some of the risk factors linked to CVD.i

Q: What is the impact of CVD?

A: According to the Centers for Disease Control and Prevention, approximately 610,000 Americans die of CVD every year.ii

Q: How can I find out my risk for CVD?

A: Your clinician can use several methods to diagnose CVD or your risk for this condition. The first phase of diagnosis involves a close look at family and medical histories, risk factors, and a physical examination. Your clinician may also order specialized blood tests, an electrocardiogram (also known as an EKG/ECG), stress tests, or imaging. Only a clinician can diagnose CVD.

Q: My traditional lipid panel is normal, why am I still at risk?

A: We have learned that the traditional lipid panel is not the most accurate test of risk for CVD. In fact, data shows that over 50% of people hospitalized with heart disease displayed “normal” LDL cholesterol levels.iii The good news is that there are tests that can give you more in-depth information about your risk for CVD.

Q: What caused my heart condition?

A: There are many factors that can contribute to CVD. You may be at a higher risk for CVD if your family’s medical history includes cases of CVD. You may also be at higher risk if you have high blood pressure, abnormal cholesterol or triglyceride levels, diabetes, or inflammation.

Q: What is the best way to treat CVD?

A: Your clinician can help you decide if you will need prescribed medications or supplements as a part of your treatment plan. Otherwise, CVD can be treated through lifestyle changes, including healthy eating, physical activity, and reducing stress. In some serious cases, surgery been used to help treat CVD. Talk to your clinician about the right plan for you.

Q: Does diabetes play a role in my heart condition?

A: There is a strong link between CVD, prediabetes, and diabetes. Adults who have type 2 diabetes are two to four times more likely to have heart disease or a stroke than adults who do not have diabetes.iv

Q: I want to learn more about my risk for CVD.

A: We can help you learn more about your risk for CVD. Ask your clinician about our testing and support services to help you uncover hidden risks and improve your health.


Q: What is diabetes?

A: Diabetes is a disease that occurs when your body cannot make or becomes resistant to insulin, a hormone that regulates your blood sugar levels. There are two types of diabetes: type 1 and type 2. Type 1 diabetes accounts for only a small portion of diabetes cases, and occurs when the body’s immune system attacks the cells that make insulin. Type 1 diabetes is not caused by lifestyle, and has no known cause or cure—although it is treatable. Most people with diabetes have type 2 diabetes. Many factors contribute to type 2 diabetes, including unhealthy lifestyle and genetics. Luckily, through a healthy lifestyle and the right treatment plan, you can manage and reduce some of the risk factors and complications associated with type 2 diabetes.i

Q: What are the symptoms of diabetes?

A: Common symptoms of diabetic conditions include:

  • Frequent urination
  • Frequent thirst
  • Wounds that are slow to heal
  • Blurry vision
  • Tingling, pain, or numbness in the hands and feet (type 2)

However, many people with prediabetes or diabetes do not have any symptoms. The good news is that early detection can help decrease the risk of complications related to diabetes, including skin infections and rashes, loss of vision, kidney disease, and neuropathy or nerve damage.[1]

Q: How can I find out my risk for diabetes?

A. Talk to your clinician to learn if you are at risk for diabetes. Your clinician may ask you about your family history, lifestyle, and any signs or symptoms. Your clinician may also perform a blood test, including HbA1c, fasting glucose, or other markers such as insulin.

Q: I do not have any symptoms or an abnormal A1C level, why should I get further testing for diabetes?

A: Traditional testing methods, such as glucose and HbA1c, only measure blood sugar levels. This means that they are only able to detect prediabetes and diabetes once the disease is present. True Health offers additional cutting-edge tests that can identify earlier signs of diabetes, including insulin resistance or strain on the cells that make insulin. Knowing your risk allows you to be proactive about making healthy lifestyle choices to help avoid or delay the progression of diabetes.

Q: How did I develop diabetes?

A: There are several risk factors that may cause diabetes. The risk factors are different for type 1 and type 2 diabetes:

Causes of type 1 diabetes Causes of type 2 diabetes
Genetics: family medical history Genetics: family medical history
Autoimmune destruction of beta cells Autoimmune destruction of beta cells
Viral causes Obesity and lack of physical activity
 Insulin resistance
Abnormal glucose production by the liver

Fortunately, with lifestyle changes and the proper medication, you can manage the symptoms related to your diabetes and improve your health.

Q: What is the best way to treat diabetes?

A: Talk to your physician to find the best plan for you. Your physician may suggest a plan that includes healthy eating, exercise, weight loss, and/or medications.

Q: I want to learn more about my risk for diabetes.

A: We can help you learn more about your risk for diabetes. Ask your physician about our testing and support services to help you uncover hidden risks and improve your health.


Q: What is autoimmune disease?

A: The immune system makes antibodies that attack disease and infections to protect the body. However, some people’s immune systems go into overdrive and attack healthy cells and tissues by mistake. When this happens, it is called an autoimmune disease.

Q: What is the impact of autoimmune disease?

A: The National Institute of Health reports that five to seven percent of all people in the United States have an autoimmune disorder.i

Q: What are some examples of autoimmune disorders?

A: There are 80 different types of autoimmune disorders. Examples include rheumatoid arthritis, lupus, vitiligo, scleroderma, psoriasis, inflammatory bowel disease, Hashimoto’s disease, Addison’s disease, Graves’ disease, and type 1 diabetes.ii

Q: What are the symptoms of autoimmune disorders?

A: Symptoms vary widely depending on the type of disorder, and may include joint pain, weakness, fatigue, weight gain/loss, and mood changes, among many others. Also, symptoms for different autoimmune conditions may overlap with one another. This is why it is vital to talk to your clinician if you experience any of these or other nonspecific symptoms.

Q: How can I find out my risk for autoimmune disease?

A: Talk to your clinician to learn if you are at risk for autoimmune disease. The first phase of diagnosis involves a close look at family and medical histories and risk factors, and a physical examination. Your clinician may also order testing to check for antibodies.

Q: How did I develop an autoimmune disease?

A: The causes of autoimmune diseases are unknown. However, by partnering with your physician, it is possible to lessen the effects of your autoimmune disease with treatment plans that include medical therapy and lifestyle changes.

Q: What is the best way to treat my autoimmune disease?

A: This will depend on your specific autoimmune disease. It is important to partner with your clinician to develop the best treatment plan for you. Treatment for autoimmune disease will vary depending on your specific condition, and may include various medical therapies or lifestyle changes that can help lessen symptoms.

Q: I want to learn more about my risk for autoimmune disease.

A: We can help you learn more about your risk for autoimmune disease. Ask your clinician about our testing and support services to help you uncover hidden risks and improve your health.


Q: What do you mean by genetics?

A: Genetics is the study of characteristics—such as eye color, height, and risk for certain diseases—that are passed down to you from your parents.

Q: How do my genes affect my risk for disease?

A: Genetics play a large role in your risk for many chronic conditions, including cardiovascular disease, diabetes, certain autoimmune conditions, and more. Understanding your genetics can also help determine whether certain types of treatments will be effective for you.

Q: How can I find out my genetic risks?

A: Ask your clinician to help you weigh the pros and cons of genetic testing. It is important to remember that genetic testing can help paint a clearer picture of your health risks, but it does not determine your future. Knowing your genetic risks may help you and your clinician decide if there are additional steps you can take to prevent certain health problems.

Q: I want to learn more about my genetics.

A: We can help you learn more about your genetic risks. Ask your clinician about our testing and support services to help you uncover hidden risks and improve your health.

Men‘s and Women’s Health

Q: What do you mean by men and/or women’s health?

A: Hormone abnormalities may affect men and women in different ways. True Health is able to help you identify these abnormalities and provide the tools to help improve them.

Q: What are hormones?

A: Hormones are chemical messengers that are made in the body’s endocrine glands. These messengers travel through the bloodstream to regulate most major bodily functions:

  • Development and growth
  • Metabolism
  • Reproduction
  • Mood
  • Body temperature and thirst
  • Muscoskeletal health

Examples of hormones include estrogens (e.g., estradiol), androgens (e.g., testosterone), cortisol, thyroid, and many others.

Q: What is a hormone abnormality?

A: When our bodies are functioning properly, they produce hormones at a normal level. The optimal level of hormones varies among men and women and by age. Hormone abnormalities arise if your hormone levels change and become too high or too low. Such changes can lead to a wide variety of symptoms, including fatigue, digestion problems, insomnia, depression, loss of libido, weight gain, and irritability, just to name a few. Talk to your clinician if you notice any of these symptoms.

Q: How can I find out if I have abnormal hormone levels?

A: Talk to your clinician to find out if hormone testing is right for you.

Q: How can hormone abnormalities be treated?

A: Symptoms associated with hormone deficiency can be treated with hormone therapy. Partner with your clinician to explore your treatment options.

Q: I want to learn more about my risk for hormone-related disorders.

A: We can help you learn more about your risk for hormone-related disorders. Ask your clinician about our testing and support services to help you uncover hidden risks and improve your health.



i What is Cardiovascular Disease? American Heart Association. Updated July 15, 2016. Accessed August 15, 2016.

ii Heart Disease Facts. Centers for Disease Control and Prevention. Updated October 2015. Accessed July 14, 2016.

iii Sachdeva A, et al. Lipid levels in patients hospitalized with coronary artery disease: an analysis of 136,905 hospitalizations in get with the guidelines. American Heart Journal. 2009; 157:111-117.

iv Cardiovascular Disease & Diabetes. Cardiovascular Disease & Diabetes. American Heart Association. Updated March 23, 2016. Accessed July 12, 2016.


i Asif, M. The prevention and control the [sic] type-2 diabetes by changing lifestyle and dietary pattern. Journal of Education and Health Promotion. 2014;3:1.


i Biennial Report of the Director, Fiscal Years 2012 & 2013. National Institutes of Health. 2011.
ii Ibid.