Pay Your Bill

Pay by Phone

1.877.443.5227, option 1

Pay Online

Submitting payment online is easy with our secure e-Bill portal.

Pay by Mail

You may send payment to:
True Health Diagnostics LLC
P.O. Box 205401
Dallas, TX 75320-5401

In-Network Insurance Information

See a list of insurance plans in your state that allow in-network coverage of True Health laboratory services.

Billing Guide

If I receive an Explanation of Benefits from my insurance company, what should I do?

You will likely receive a letter from your insurance company regarding your benefits for laboratory services provided on your behalf by True Health. This Explanation of Benefits is not a bill, and you do not need to take any action. You will, however, be required to pay True Health for the stated amount due if you receive a Patient Statement directly from True Health.

Will I receive a bill from True Health?

If any of the following apply to you, you may receive a bill from True Health:

  • If your health insurer sent payment for our services directly to you, and this payment was not forwarded to our Billing Department. If your insurer sends payment to you, forward the check to True Health, as outlined in this section.
  • If you do not have health insurance or your healthcare provider did not send True Health your insurance information.
  • If True Health has filed claims with your health insurance company and you have NOT met your contribution requirement for laboratory testing (i.e. deductibles, copays, coinsurance, etc.), as required by your health insurer, your employee benefit plan, or state or federal law.

What are my options if I receive a bill?

Please follow the instructions on your True Health bill to submit payment. You can also call the True Health Billing Department to discuss the following options.

Payment Plan

Patients are able to pay their True Health bill over time for up to 12 months.

Prompt Pay Discount

Eligible patients may receive a percentage discount for prompt pay.*

Financial Hardship

Patients may be eligible for Financial Hardship if they meet the True Health financial hardship requirements.*

* Patients may be eligible for Prompt Pay Discount or Financial Hardship depending on their insurance plan, benefit plan and federal and state laws, rules and regulations. Any federal and state plans are excluded from Prompt Pay Discount and Financial Hardship including but not limited to Medicare, Tricare, and Medicare Advantage. The following insurance plans are also excluded from Prompt Pay Discount and Financial Hardship: United Healthcare and Affiliates, Cigna, Care First in District of Columbia (DC) and Maryland, Blue Cross Blue Shield of Nebraska, Texas, Illinois, Iowa, and South Dakota.

What should I do if my insurance company sends me a check directly for my True Health testing?

  • Sign the back of the check and write “Pay to the Order of True Health Diagnostics LLC.” Then mail to the address below with a copy of your Explanation of Benefits.
  • In the event you have already deposited or cashed the check, please follow one of the options below.

Pay by Phone

1.877.443.5227, option 1

Pay Online

Submitting payment online is easy with our secure e-Bill portal.

Pay by Mail

You may send payment to:
True Health Diagnostics LLC
P.O. Box 205401
Dallas, TX 75320-5401

QUESTIONS?
Call 1.877.443.5227 and press “1” for the Billing Department